Frequently Asked Questions

Everything you need to know about your SACHEU routine.

How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Standard shipping within the US takes approximately 3-5 business days, while international shipping times vary by location.

What is your return policy?

We want you to love your ritual. If you are not satisfied, we accept returns on unused or gently used products within 30 days of purchase. Please note that shipping fees are non-refundable.

Are SACHEU products cruelty-free and vegan?

Yes, we are proud to be 100% vegan and cruelty-free. We do not test on animals, nor do we use any animal-derived ingredients in our formulas.

How do I clean my stainless steel facial tools?

Our stainless steel tools are non-porous and antibacterial. Simply wash with mild soap and warm water, then pat dry with a clean towel after each use.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer Shop Pay Installments for flexible payments.